Terms and Conditions
These terms apply when you use our website or buy from us. We have written them in plain English, and nothing in them limits your rights under the Australian Consumer Law.
Last updated September 2026
1. About These Terms
This website is run by Optex Solar Pty Ltd (ABN 88 128 228 884), trading as EcoOnline ("we", "us" and "our"). These terms apply when you use www.ecoonline.com.au and when you buy products from us through it.
By placing an order you agree to these terms. Please also read our Privacy Policy, which explains how we handle your personal information.
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.
2. Ordering
You need to be 18 or over to place an order. If you are younger, please ask a parent or guardian to order for you.
When you place an order, we will email you to confirm we have received it. We may decline or cancel an order, and refund everything you have paid for it, if:
- a product is out of stock or no longer available
- a price or description on our website was clearly wrong (see section 3)
- we cannot verify your payment, or we suspect fraud
- we cannot deliver to your address
- you used a discount coupon without our prior authorisation.
If you need to change or cancel an order, contact us straight away. If it has not been dispatched yet, we will do our best to help.
3. Prices and Product Information
All prices are in Australian dollars and include GST. Delivery charges are worked out at checkout and shown before you pay.
Prices can change, but you pay the price shown when you place your order. If a price or description on our website is clearly wrong, we will contact you before dispatch. You can then choose to go ahead at the correct price or cancel for a full refund.
We describe our products as accurately as we can. Colours on screen may look slightly different from the real product, and manufacturers sometimes change product details. If a product you receive does not match its description, you are protected by the consumer guarantees (see section 7).
4. Payment
You can pay using the options shown at checkout. Card and PayPal payments are processed securely by our payment providers, and we never see or store your full card number.
If you pay by direct bank deposit, we will dispatch your order once the payment reaches our account.
Refunds are paid back to the payment method you used for the order.
5. Delivery and Pickup
We deliver to street addresses in Australia. Couriers cannot deliver to PO boxes.
Orders usually leave our warehouse within 1–2 business days. Product pages show an estimated delivery time for your postcode. It is our best estimate, not a guaranteed date.
We send orders by road express courier. We choose the courier, and we may change couriers from time to time.
The courier may need someone to sign for your delivery. If you gave us an incorrect address, we may ask you to pay the cost of re-delivery.
Please check your delivery when it arrives. If anything is damaged or missing, let us know as soon as you can, ideally within 7 days, and send us photos. This helps us claim from the courier and sort it out quickly.
You can also collect your order from our warehouse in Mentone, Victoria, by arrangement. Please call first; our Contact Us page lists pickup times.
If something outside our reasonable control delays your order, such as floods, fires, strikes, courier disruptions or supplier shortages, we will keep you informed. If the delay is significant, you can cancel and get a full refund for anything not yet delivered.
Products are your responsibility once they are delivered or collected. They become your property once we have received full payment.
6. Change of Mind Returns
If you change your mind, you can return a product within 28 days of the purchase date for a refund of the price you paid for it, as long as:
- you contact us first, so we can give you the return details
- the product is unused, in the same condition as when we delivered it, and in its original unopened packaging
- you pay the cost of sending it back to us.
The original delivery charge is not refunded. We will refund you once we have received and checked the product.
This policy is in addition to your rights for faulty products (see section 7), which do not depend on these conditions.
7. Faulty Products
Under the Australian Consumer Law, the products we sell must be of acceptable quality, fit for their purpose and match their description. These consumer guarantees last as long as a reasonable consumer would expect for the product and its price, which can be longer than any warranty.
- If a product has a major failure, you can choose a refund or a replacement.
- If the problem is not a major failure, we will repair the product, replace it or refund you, at our choice, within a reasonable time.
- You may also be entitled to compensation for other reasonably foreseeable loss or damage caused by the failure.
To make a claim, contact us with your order number, a description of the problem and photos. We may ask you to return the product so we can check it. If a faulty product is covered by the consumer guarantees, we pay the reasonable cost of returning it to us. If it cannot be returned without significant cost to you, for example because of its size or the way it is fixed in place, we will arrange to inspect or collect it at our cost within a reasonable time.
The consumer guarantees do not cover problems you cause, for example by misusing a product, installing or operating it against its instructions, or damaging it accidentally.
For more information, see the ACCC's guide to consumer rights and guarantees.
8. Our Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
On top of those guarantees, the products below come with the warranties shown. These warranties are in addition to your other rights and remedies under the law.
Warranty Periods
| Product | Warranty | Given by |
|---|---|---|
| OKU Performance+ collectors | 35 years, return to base | EcoOnline |
| PoolMasterPro PVC strip collectors | 15 years, pro-rata | EcoOnline |
| Dontek AquaSmart 5 controllers (all versions) and AquaSun3+ | 3 years | Dontek |
| Dontek AquaSun2+ controller | 2 years + 1 year extension | Dontek, extension by EcoOnline |
| Ascon MS3D controller | 3 years onsite + 1 year extension | Ascon, extension by EcoOnline |
| Space Age SC4D controller | 2 years | Space Age Electronics |
| Boss Celsius Pro heat pumps | Heat exchanger 25 years (corrosion only) Compressor 5 years Parts 5 years | Boss Pool Heating |
| Boss Celsius Platinum heat pumps | Heat exchanger 25 years (corrosion only) Compressor 10 years Parts 5 years | Boss Pool Heating |
| Vertex solar spa pumps | 1 year, return to base | EcoOnline |
| Solar charge regulators | 3 years, return to base | EcoOnline |
Other products, such as valves, sensors, fittings and spare parts, are covered by the consumer guarantees and by any manufacturer's warranty supplied with them.
Manufacturer warranties are given on the manufacturer's own terms, which come with the product. For example, Boss's heat pump warranty starts on installation or 90 days after purchase (whichever is first), covers labour, travel and freight in the first year only, requires electrical work by a licensed electrician, and requires the unit to be left in place until it has been inspected.
What Our Warranties Cover
The warranties given by EcoOnline (see the table) cover defects in materials and manufacture that appear during the warranty period, which starts on the date of purchase. They apply to products installed and used as described in their installation manuals.
If you make a valid claim, we will, at our choice, repair the product, replace it or the faulty part with a new or refurbished item that is equivalent to new, or refund the price you paid for it. We may send you a replacement part that you can fit yourself.
Return to base means you send the product to us so we can assess it and repair or replace it.
Pro-rata means the cover reduces over time. For PoolMasterPro strips, we replace faulty strips and you pay a share of the replacement cost: one fifteenth for each full year since purchase. For example, for a claim made 6 years after purchase, we cover 9/15 (60%) of the cost and you pay 6/15 (40%).
What Our Warranties Do Not Cover
Our warranties do not cover:
- installation, mounting or operation that does not follow the product's installation manual, including the collector conditions below
- accidents, misuse, neglect, fire, flood, storms, lightning or other external causes
- pool water chemistry outside the limits in the installation manual, or exposure to other harsh chemicals
- faulty wiring or electrical supply problems
- use with incompatible equipment
- products modified without our written consent
- cosmetic marks, such as scratches and dents, that do not affect performance
- normal wear and tear and ageing
- the cost of removing or reinstalling a product.
OKU Performance+ collectors
Customer please note: WARRANTY IS VOID if collectors are installed:
- without a vacuum release valve on the return line,
- or a non-return valve on the solar pump outlet (with 6mm drain hole in flap),
- or if panels are run at pressures other than a maximum of ± 1psi (6kPa),
- or if the panels are installed well below the water level (max 1.5m),
- or if the flow limitations per row inlet/outlet are not followed.
PoolMasterPro PVC strip collectors
Customer please note: WARRANTY IS VOID if collectors are installed:
- without a vacuum release valve on the return line,
- or a non-return valve on the solar pump outlet (with 6mm drain hole in flap),
- or without a by-pass valve on a grossly oversized pump,
- or with water pH less than 7.2,
- or without the supplied strainer (for systems independent of the main filter),
- or if the collectors are installed below the water level.
These exclusions apply to our warranties only. They do not limit your rights under the consumer guarantees.
How to Make a Warranty Claim
Contact us first with your order number or proof of purchase, a description of the problem and photos. We will tell you what to do next, including whether and where to send the product. Please do not remove a heat pump before it has been inspected, as this voids the Boss warranty.
For claims under our warranties, you pay the freight to send the product to us and to return it to you. If the consumer guarantees also entitle you to a remedy, we cover the reasonable costs instead (see section 7).
You can make claims under manufacturer warranties through us, and we will help you with the process.
Warranty claims
Optex Solar Pty Ltd, trading as EcoOnline
7B Steele Court, Mentone VIC 3194
Phone 0433 709 703
Email info@EcoOnline.com.au
9. Installation and Safety
We supply products only. We do not install, service or inspect pool heating systems.
- Read the installation manual before you buy and before you install. Our manuals are free to download from the Installation Instructions page.
- Roof work is dangerous. Use safe access and fall protection, or have a qualified installer do the roof work.
- Electrical work, such as installing a new power circuit for a heat pump, must be done by a licensed electrician.
- Check whether you need council or strata approval, and whether any plumbing work must be done by a licensed plumber in your state or territory.
Before you buy, please check that your roof, pool plumbing and power supply suit the product. Our manuals and product pages explain what is needed, and we are happy to help.
10. Sizing Advice and Calculators
Our sizing calculators, guides and advice give estimates based on the information you provide and typical weather conditions. Actual pool temperatures, heating performance and running costs depend on things like your location, the weather, shading, roof direction and pitch, pool cover use and how you run the system.
Please give us accurate details. If you are unsure which size you need, contact us before you order and we will help.
11. Using Our Website
Content. The content on this website, including text, images, diagrams, calculators and manuals, is owned by or licensed to us and is protected by copyright. You may view, download and print it for your own personal use. Any other use needs our written permission, unless the law allows it.
Calculators. If you use one of our calculators for commercial purposes you must reference it and/or link to it.
Search engines and AI tools. Search engines and AI services may crawl and index this website in line with our robots.txt file. Please do not use automated tools to copy large parts of the website, or in a way that slows it down or harms it.
Trade marks. EcoOnline and our logos are our trade marks. Other brand names on this website belong to their owners.
Other websites. Links to other websites are for convenience. We do not control those websites and are not responsible for their content.
Accuracy and availability. We work to keep this website accurate and available, but it may sometimes contain errors or be unavailable.
Fair use. Do not use this website for anything unlawful, to send spam or to upload harmful code.
12. Our Liability
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Subject to that, we are not liable for:
- loss or damage that was not reasonably foreseeable
- loss caused by events outside our reasonable control
- loss caused by installing, maintaining or using a product against its instructions
- loss caused by the website being unavailable.
13. Questions and Complaints
If you have a question or a problem with an order, please email info@EcoOnline.com.au or call 0433 709 703.
We will try to resolve any complaint quickly and fairly. If you are not satisfied with our response, you can contact Consumer Affairs Victoria or the fair trading agency in your state or territory.
14. General
- These terms are governed by the laws of Victoria. This does not stop you using the consumer laws, courts or tribunals of your own state or territory.
- If any part of these terms is invalid or cannot be enforced, the rest still applies.
- If we do not enforce a right straight away, we have not given it up.
- We may transfer our rights and obligations under these terms to a business that takes over EcoOnline, as long as your rights are not reduced.
© 2026 Optex Solar Pty Ltd. All rights reserved.